Terms of Service

Terms and Conditions

Overview

This website is operated by Shellter S.A. Throughout the site, the terms “we,” “us,” and “our” refer to Shellter S.A. We provide this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing from us, you engage in our “Service” and agree to comply with the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please review these Terms of Service carefully before using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not accept all the terms and conditions outlined here, you may not use this site or access our services. Acceptance of these Terms is expressly limited to their entirety.

We may update, modify, or replace parts of these Terms by posting changes on this page. It is your responsibility to review this page periodically for updates. Continued use of the site following any updates constitutes acceptance of those changes.

Our store is powered by Runit Solutions S.R.L. and ONVO Costa Rica S.A., providing the e-commerce platform we use to sell our products and services.

Definitions

To provide clarity, the following terms are defined for this agreement:

• “Service”: Refers to all functionalities, products, and services provided via the website.
• “User”: Refers to anyone accessing or interacting with the website, including customers, browsers, vendors, and contributors.
• “Content”: Refers to all materials, text, graphics, images, and other media available on the website.

SECTION 1: Online Store Terms

By agreeing to these Terms, you confirm you are of legal age in your jurisdiction or have obtained consent from a legal guardian to use this site.

You agree not to use our products or services for illegal purposes or in violation of any laws in your jurisdiction, including copyright laws. Transmission of any malicious code, such as viruses or worms, is prohibited.

Violating any of these Terms may result in immediate termination of your access to our services.

SECTION 2: General Conditions

We reserve the right to deny service to anyone, for any reason, at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks or devices. Credit card details are always encrypted during transfer.

You agree not to duplicate, copy, sell, or exploit any portion of our Service or website without explicit written permission.

Headings in this agreement are for convenience only and do not affect the Terms’ interpretation.

SECTION 3: Accuracy, Completeness, and Timeliness

We do not guarantee that all information on this site is accurate, complete, or current. Material on the site is provided for general reference and should not be your sole source of decision-making. Any reliance on this information is at your own risk.

The site may include historical data, which is not current and is provided for reference purposes only. We reserve the right to modify content at any time without obligation to update it. Monitoring changes on the site is your responsibility.

SECTION 4: Modifications to the Service and Pricing

Prices for products may change without notice. We reserve the right to modify or discontinue the Service or any part of it at any time without prior notice.

We are not liable to you or any third party for any changes, price adjustments, suspensions, or discontinuation of the Service.

SECTION 5: Products and Services

Some products or services may be offered exclusively online with limited quantities and are subject to our Returns Policy.

• Product Representation: While we strive to accurately represent product colors and images, we cannot guarantee the accuracy of display settings on your device.
• Sales Restrictions: We reserve the right to limit sales of our products or services to specific individuals, regions, or jurisdictions at our discretion. Additionally, we may limit quantities or discontinue products without prior notice.
• Product Quality: We do not guarantee that the quality of products or services will meet your expectations or that errors in the Service will be corrected.

SECTION 6: Accuracy of Billing and Account Information

We reserve the right to reject any order placed with us. At our discretion, we may limit or cancel quantities purchased per individual, household, or order. These restrictions may apply to orders using the same customer account, credit card, or billing and shipping address.

If we need to modify or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided at the time of purchase. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

• Customer Responsibility: You agree to provide accurate, complete, and current purchase and account information for all transactions made through our store. Please ensure your account details, including email address, credit card information, and expiration dates, are promptly updated to enable successful transactions and communication.
• Delivery Issues: Shellter S.A. is not responsible for delivery failures caused by incorrect shipping details provided by customers or damages incurred during transit.

For additional information, please review our Returns Policy.

SECTION 7: Optional Tools

We may offer access to third-party tools that we do not own, control, or monitor.

• “As-Is” Tools: Such tools are provided “as is” and “as available” without any warranties, representations, or endorsements of any kind.
• Liability: We are not liable for issues arising from or related to your use of optional tools.

Your use of any optional tools provided through the site is entirely at your own discretion and risk. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).

In the future, we may introduce new features, tools, or services through the website. These additions will also be subject to these Terms of Service.

SECTION 8: Third-Party Links

Our Service may include content, products, or services from third parties. Third-party links on our site may direct you to external websites that are not affiliated with us.

• We are not responsible for evaluating the content or accuracy of these websites and disclaim any liability for third-party materials, products, or services.
• Direct any complaints, concerns, or questions about third-party products to the third-party provider.

SECTION 9: User Comments, Feedback, and Submissions

If you submit ideas, suggestions, proposals, plans, or other materials (“comments”) to us, whether at our request or independently, you agree to the following:

• Shellter S.A. may edit, copy, publish, distribute, translate, or otherwise use these comments without restriction.
• Shellter S.A. is not obligated to:
  • Maintain comments in confidence.
  • Compensate you for comments.
  • Respond to comments.

Your Responsibilities:

• Ensure comments do not violate third-party rights, including copyrights, trademarks, or privacy rights.
• Avoid submitting defamatory, unlawful, obscene, or harmful content (e.g., malware).
• Provide accurate and truthful information.

Shellter S.A. reserves the right to monitor, edit, or remove comments that violate these Terms.

SECTION 10: Personal Information

The submission and use of personal information through our store are governed by our Privacy Policy. Please refer to the Privacy Policy for more details.

SECTION 11: Errors, Inaccuracies, and Omissions

Occasionally, information on our site or in our Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct these errors and update or modify information or cancel orders without prior notice (including after you have submitted your order).

SECTION 12: Prohibited Uses

In addition to any other restrictions outlined in these Terms of Service, you are prohibited from using the site or its content for the following purposes:

• Any unlawful activity.
• Soliciting others to engage in unlawful activities.
• Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
• Infringing on or violating our intellectual property rights or the intellectual property rights of others.
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submitting false or misleading information.
• Uploading or transmitting viruses or malicious code that could disrupt the functionality of the Service or related websites.
• Collecting or tracking personal information of others.
• Engaging in spamming, phishing, pharming, pretexting, crawling, scraping, or similar activities.
• Engaging in any obscene or immoral activity. Interfering with or bypassing the security features of the Service, related websites, or the Internet.

Shellter S.A. reserves the right to terminate your use of the site for any violations.

SECTION 13: Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results from the use of the Service will be accurate or reliable. You agree that the Service may be removed or discontinued at any time without notice. Your use of the Service and any products or services obtained through it is at your sole risk. The Service and all products are provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. In no case shall Shellter S.A., its affiliates, employees, contractors, or service providers be liable for any injury, loss, or damages of any kind, including but not limited to lost profits, revenue, savings, or data, arising from your use of the Service or any product obtained through it.

SECTION 14: Indemnification

You agree to indemnify and hold harmless Shellter S.A. from any claims arising from your violation of these Terms or any applicable laws.

SECTION 15: Governing Law

These Terms shall be governed by the laws of Costa Rica. Any disputes will be resolved through the courts located in Costa Rica unless otherwise agreed upon.

SECTION 16: Termination

All obligations and liabilities incurred by the parties before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing use of our site. If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms of Service, we may terminate this agreement at any time without notice. Upon termination, you will remain liable for all amounts due up to and including the termination date, and we may deny you access to our Services (or any part thereof).

SECTION 17: Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such rights or provisions. These Terms of Service, along with any policies or operating rules posted on this site or relating to the Service, represent the entire agreement and understanding between you and us. They govern your use of the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service). Any ambiguities in interpreting these Terms of Service will not be construed against the drafting party.

SECTION 18: Force Majeure

Shellter S.A. is not responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, or acts of war.

SECTION 19: Changes to Terms of Service

The most current version of the Terms of Service is always available on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting changes to our website. It is your responsibility to periodically check our website for updates. Your continued use of or access to our website or the Service after any changes to these Terms of Service constitutes your acceptance of those changes.

SECTION 20: Contact Information

For questions about these Terms, please contact us at [email protected].